The Blu-ray Conundrum

So, I don't know how many of you know, or even care, but the movie 'Red Riding Hood' was released on DVD and Blu-ray on Tuesday.

Now, I never saw the movie. I know it was a 're-interpretation' but the fact that the director of Twilight also directed this movie, kinda caused most of my disinterest. But that's not what my story is about.

One of my side jobs is taking care of the movies and helping customers down movies when that can't find what they're looking for.

Anyway, this is a phone call I got at work today.

Me: 'Electronics, this is Travis. Can I help you?'

Lady: 'Hi, I was looking for someone in the movies.'

Me: 'I'd be able to help, what do you need?'

Lady: 'Well, I was in there earlier today and I bought the wrong thing.'

Me: 'The wrong movie?'

Lady: 'Well, no. Kinda. *laugh* I paid the $14.99 and accidentally bought 'Red Riding Hood' on Blu-ray and I don't have a Blu-ray player.'

Me: 'And so you'd want to return it and exchange it for the DVD version?'

Lady: 'Yes, that would be wonderful.'

Me: 'Has the movie been opened?'

Lady: 'Um, yes. Is that a problem?'

Me: 'Well, I have good news and bad news.'

Lady: 'Uh oh. What's the bad news?'

Me: 'The bad news is that we can't accept returns on movies that have been opened.'

Lady: 'Oh, no! Well, what's the good news?'

Me: 'You said you paid $14.99 for it?'

Lady: 'Yeah..?'

Me: 'Well we're selling the DVD for $14.99 and the Blu-ray for $21.99.'

Lady: 'So that means..'

Me: '..that you bought the DVD, not the Blu-ray.'

Lady: 'Oh. Well don't I feel sheepish.'

Me: 'Have a good day.'

And not to sound mean or anything, but what made her think that her DVD was a Blu-ray?
I am confuse.

posted from Bloggeroid